HR Force | Application Management

Application Management

During the life cycle of an SAP ERP HCM installation and its use over several years, the continuous application development and maintenance represents a part of the continuous operational running costs that should not be underestimated. In connection with this, we offer services for improving the development and support expenses of the SAP ERP HCM application landscape at your company.

  1. SAP ERP HCM Service and Application Management Methodology

  2. Accompanying Project Management
  3. 1. Analysis / Planning

    The analysis involves establishing and fine-tuning the client's requirements and planning the next few steps.

  4. 2. Transition

    The tasks specified are transferred to HR Force and the management process is documented by means of service level agreements (SLAs).

  5. 3. Parallel Support

    Depending on the scope and complexity of the application management tasks to be fulfilled, continuous parallel support is provided as required.

  6. 4. Operation

    After successful tran­sition, the deve­lopment and maintenance of the SAP ERP HCM appli­cations are carried out operatively by HR Force.

  1. Analysis / Planning

    The specification and fine-tuning of the client requirements with respect to future application development and maintenance are completed, documented and gradually refined. The priorities
    are clean documentation of the existing process and structural organisational conditions and the detailed description of the SAP ERP HCM components used.

    The existing application landscape is analysed using the HR Force HCM process model, and its components and functions are detailed and documented. The result is an actual applications portfolio that is used as the basis for establishing the future requirements. The requirements recorded are classified, grouped and, finally, prioritised. The development of various solutions is included in the creation of a future target applications portfolio. The concrete implementation measures and the next few project process steps are specified and planned.

    Core issues
    • Processes
    • Process and structural organisation
    • Scope of functions
    • Documentation actual/target applications portfolio
  2. Transition

    The transition includes the implementation of all the planned measures for transferring all development and maintenance activities to HR Force. The customer-specific technical and professional knowledge is transferred to the external support employees.

    The implementation of the agreed service level agreements and the transfer of responsibilities for carrying out the services decided in the analysis and planning to HR Force are implemented by means of a structured and extensively prepared and documented knowledge transfer process. A detailed transition plan is drawn up and carried out for each SAP ERP HCM component here. Complete technical documentation and the implementation of a ticket manage­ment system are, among other things, important results of this phase.

    Core issues
    • Service Level Agreements (SLAs)
    • Transition plans
    • Knowledge transfer
    • Technical documentation of the target applications portfolio
    • Ticket management system
  3. Parallel Support

    The number of customer-specific requirements, the complexity of the implemented SAP ERP HCM components and the client resources available for the planned knowledge transfer represent three important influential factors that often require parallel support for the target SAP ERP HCM application portfolio.

    The overlapping knowledge transfer and the application development main­te­nance, which has taken place under true and real conditions, represent a risk-minimising measure. During the parallel support for the underlying SAP ERP HCM applications portfolio, the quality of the prepared documentation can be improved, and essential customer-specific requirements can be analysed economically and technically in more detail and understood in terms of their particularities. This phase should guarantee the client efficient application development and maintenance.

    Core issues
    • Resource-friendly transition
    • Increased quality (documentation and scope of functions)
    • Risk minimising
  4. Operation

    After successful transition and/or parallel support, the application development and main­tenance is implemented for the continuous operation by HR Force, which ensures stable operation of the SAP ERP HCM applications.

    The task in productive operation range from managing and supervising the applications to their continuous improving, further development and updating (change management and releases). SAP program improvements (LCPs) and SAP ERP HCM year-end are implemented in cooperation with the client. The implementation of accom­panying management tasks, such as reporting, incident management and project management complete the HR Force service portfolio.

    Core issues
    • Management, monitoring and securing of operation
    • Incident management (ticketing)
    • Improving continuous services
  • Accompanying Project Management

    Project management in the area of application management takes into account all activities such as change and release management involved in continuous application development and maintenance, and manages the way in which these are implemented.

    The special feature of application development and maintenance from the point of view of project management lies in achieving the right balance between project management and service manage­ment with respect to the responsibilities and areas of influence. There is currently no uniform standard as to when changes (changes and releases) should be im­ple­men­ted as an independent project and when not. Our integrated project manage­ment approach pays attention to such problems and will help your organisation to achieve the right mix of project-based and ongoing activities to be carried out.
    Read more about Project Management…

    Core issues
    • Application of internationally established methods and frameworks: PMBOK®, ITIL®
    • Development of suitable change and release management processes
    • Establishment of the right management and decision-making model for the continuous development and maintenance of the applications portfolio