HR Force | Service Packages
Service Packages
HR Force offers 3 different service packages in the field of application management.
These packages contain inclusive services in the administrative and operative area and are the basis for application support in SAP ERP HCM.
You can therefore take advantage of the services that are important or necessary for you within the framework of SAP ERP HCM application management.
Service-Pakete
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APPLM001BASISThe Service Package BASIS provides a solid basis for your SAP ERP HCM Application support.
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APPLM002PLUSThe Service Package PLUS represents your plus service for administration of your requests in your SAP ERP HCM Application support.
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APPLM003PREMIUMThe Service Package PREMIUM guarantees complete support in the field of SAP ERP HCM Application management.
Overview of Service-Packages
Below you will find a comparison of the services included in the „BASIS“, „PLUS“ and „PREMIUM“ service-package.
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APPLM001
BASIS
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APPLM002
PLUS
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APPLM003
PREMIUM
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TICKET ADMINISTRATION Ticket creation, coordination of the tickets, communication between the consultant and your responsible employees, emergency hotline |
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INBOUND-INTERFACE Customer Interface to report requests fast and easily and monitor the current status |
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SYSTEM MAINTENANCE Updating of existing legal values of your payroll and the relevant tables of collective agreements (only including table changes) |
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TRANSPORT HANDLING (Administration) Organisation of your transports |
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TRANSPORT HANDLING (Management) Transfer of your transports to subsequent systems including status control |
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SAP-NOTE MONITORING Periodically monitoring of relevant SAP-Notes for your SAP ERP HCM System |
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SUPPORT-PACKAGES Information about the latest Support-Packages |
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QUARTERLY RECONCILIATION Quarterly telephone call for coordination |
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MONTHLY TICKET STATUS UPDATE Meetings via Telephone, Skype, WebEx or Microsoft Teams |
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CUSTOMER OWNED TICKET SYSTEM Service and maintenance of your tickets in your own ticket system |
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COORDINATION OF TRAININGS Coordination of trainings for your employees |
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TIME SCHEDULING OF SUPPORT-PACKAGES The coordination with the responsible divisions will be done by HR Force. |
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