HR Force | Service Packages
HR Force offers 3 different service packages in the field of application management.
These packages contain inclusive services in the administrative and operative area and are the basis for application support in SAP ERP HCM.
You can therefore take advantage of the services that are important or necessary for you within the framework of SAP ERP HCM application management.
APPLM001BASISThe Service Package BASIS provides a solid basis for your SAP ERP HCM Application support.
APPLM002PLUSThe Service Package PLUS represents your plus service for administration of your requests in your SAP ERP HCM Application support.
APPLM003PREMIUMThe Service Package PREMIUM guarantees complete support in the field of SAP ERP HCM Application management.
Overview of Service-Packages
Below you will find a comparison of the services included in the „BASIS“, „PLUS“ and „PREMIUM“ service-package.
Ticket creation, coordination of the tickets, communication between the consultant and your responsible employees, emergency hotline
Customer Interface to report requests fast and easily and monitor the current status
Updating of existing legal values of your payroll and the relevant tables of collective agreements (only including table changes)
TRANSPORT HANDLING (Administration)
Organisation of your transports
TRANSPORT HANDLING (Management)
Transfer of your transports to subsequent systems including status control
Periodically monitoring of relevant SAP-Notes for your SAP ERP HCM System
Information about the latest Support-Packages
Quarterly telephone call for coordination
MONTHLY TICKET STATUS UPDATE
Meetings via Telephone, Skype, WebEx or Microsoft Teams
CUSTOMER OWNED TICKET SYSTEM
Service and maintenance of your tickets in your own ticket system
COORDINATION OF TRAININGS
Coordination of trainings for your employees
TIME SCHEDULING OF SUPPORT-PACKAGES
The coordination with the responsible divisions will be done by HR Force.