HR Force | PLUS
Description
Ticket handling and administration, as well as customer support via Inbound-Interface and emergency hotline are the basis for your Service Package PLUS.
In addition of this services we provide you a periodically SAP-Note monitoring, in order to support you to keep your system up to date. Furthermore, we keep you informed about new Support Packages in the field of SAP ERP HCM and – if you wish – we import them in your systems.
A quarterly telephone call gives you the opportunity to ask questions, make suggestions and coordinate further actions in respective area.
Implemented Functionalities
- TICKETADMINISTRATION
Ticket creation, communication between the consultants and your responsible employees, emergency hotline - INBOUND-INTERFACE
Customer Interface to report requests fast and easily and monitor the current status - SYSTEM MAINTENANCE
Updating of existing legal values of your payroll and the relevant tables of collective agreements (only including table changes) - SAP-NOTE MONITORING
Periodically monitoring of relevant SAP-Notes for your SAP ERP HCM system - SUPPORT-PACKAGES
Information about SAP HCM Support Packages - TRANSPORT HANDLING
Organisation and administration of your transports - TELEPHONE COORDINATION
Quarterly telephone call for coordination
Client Advantages
- Short communication channels
- Hands on administration
- Communication with the consultant
- Emergency hotline
- Optimal support of actual information in the field of SAP ERP HCM
- Organisation and administration of your transports by HR Force
- Personal coordination with HR Force to optimise the SAP ERP HCM Application support