HR Force | PLUS

APPLM002

PLUS

The Service Package PLUS represents your plus service for administration of your requests in your SAP ERP HCM Application support.

Description

Ticket handling and administration, as well as customer support via Inbound-Interface and emergency hotline are the basis for your Service Package PLUS.
In addition of this services we provide you a periodically SAP-Note monitoring, in order to support you to keep your system up to date. Furthermore, we keep you informed about new Support Packages in the field of SAP ERP HCM and – if you wish – we import them in your systems.

A quarterly telephone call gives you the opportunity to ask questions, make suggestions and coordinate further actions in respective area.

Implemented Functionalities

  • TICKETADMINISTRATION
    Ticket creation, communication between the consultants and your responsible employees, emergency hotline
  • INBOUND-INTERFACE
    Customer Interface to report requests fast and easily and monitor the current status
  • SYSTEM MAINTENANCE
    Updating of existing legal values of your payroll and the relevant tables of collective agreements
    (only including table changes)
  • SAP-NOTE MONITORING
    Periodically monitoring of relevant SAP-Notes for your SAP ERP HCM system
  • SUPPORT-PACKAGES
    Information about the latest SAP Support Packages
  • TRANSPORT HANDLING
    Organisation and administration of your transports
  • TELEPHONE COORDINATION
    Quarterly telephone call for coordination

Client Advantages

  • Short communication channels
  • Hands on administration
  • Communication with the consultant
  • Emergency hotline
  • Optimal support of actual information in the field of SAP ERP HCM
  • Organisation and administration of your transports by HR Force
  • Personal coordination with HR Force to optimise the SAP ERP HCM Application support