HR Force | PREMIUM

APPLM003

PREMIUM

The Service Package PREMIUM guarantees complete support in the field of SAP ERP HCM Application management.

Description

The Service Package PREMIUM unites our services to the topics ticketing, Inbound-Interface, transporting and SAP-Notes monitoring. Additional we provide monthly coordination sessions between you and the HR Force Application management, coordination of trainings for your employees, monitoring of defined interfaces, custom time scheduling of Support Package-implementation, as well as update and maintenance of your ticket system.

If required, we handle your requests by using your own equipment.

Implemented Functionalities

  • TICKET ADMINISTRATION
    Ticket creation, Coordination, Communication
  • CUSTOMER OWNED TICKETSYSTEM
    Service and maintenance of your tickets in your own system, if they will be handled by HR Force.
  • MONTHLY TICKET STATUS UPDATE
    Meetings via Telephone, Skype, WebEx or Microsoft Teams
  • COORDINATION OF TRAININGS
    Coordination of trainings for your employees
  • SYSTEM MAINTENANCE & SAP-NOTES MONITORING
    Updating of existing legal values for your payroll and SAP-Notes
  • TIME SCHEDULING OF SUPPORT PACKAGES
    The coordination with the responsible divisions will be done by HR Force
  • CUSTOMER OWNED EQUIPMENT
    HR Force handles your requests by using your equipment.
  • INTERFACE-MONITORING
    HR Force monitors your defined interfaces.

Client Advantages

  • Short communication channels
  • Hands on administration
  • Communication with the consultant
  • Emergency hotline
  • Support and update information in the field of SAP ERP HCM
  • Organisation and administration of your transports by HR Force
  • Personal coordination with HR Force to optimise the SAP ERP HCM Application support
  • Prompt information concerning the status of your requests
  • Coordination, organisation and service for your SAP ERP HCM Application support by HR Force
  • Periodical test of defined interfaces